General Information

We deliver to all urban locations throughout New Zealand and now direct from the grower to New South Wales Australia.

Our Cherries are triple checked for quality; we have strict quality assurance control.

With sophisticated and established business processes we can ensure delivery of premium quality Cherries.

We work closely with CourierPost to ensure overnight delivery is completed on or as close to your preferred delivery date. Since we do not deliver or dispatch during weekends, preferred delivery dates are from Tuesday to Friday.

If the recipient is not at home on a selected preferred delivery date or has provided an invalid address, Central Otago Cherry Team cannot accept responsibility. We will always do our best with what is within our control.

Delivery is completed by 11am to 90% of urban locations. Should your delivery not be completed by 11am, please follow up on the track and trace information provided by calling the Courier directly. Please note that prior to Christmas, couriers are extremely busy and delivery may not be until the afternoon.

Courier companies accept no responsibility for rural deliveries therefore all orders to a rural address is at the customers risk. An alternative urban address is preferred.

All orders are subject to agreeing to our Terms and Conditions

Ordering

Please attempt to use our address validation service on our order form - should you avoid this process we will not receive delivery details and as a result your item will not be delivered.  It is your responsibility to check all details on your order confirmation including your delivery details/information - should an address not be available or invalid please contact us immediately so we can update your address supplied.

Should you not receive an order confirmation email the moment you have completed your order online please contact us by emailing info@bigcherries.co.nz as we need to ensure you have used the correct email address.  This is important as you will receive order confirmation, dispatch confirmation, track and trace via courier and updates to your email address. (Common mistakes are .con instead of .com) Please take care when typing your email address.

This will ensure delivery details are complete and accurate.

Availability and supply

All orders are subject to the availability. If for any reason a product is not available, we will endeavor to notify the non-availability on our website and remove the option to purchase at any time at our discretion without notice.

Our maturation chart indicates our varieties and their availability.

Variety Key Dates Nov Dec Jan Feb
          28 2 5 8 11 14 17 20 23 26 29 2 5 8 11 14 17 20 23 27 30 2 5 8 11 14 17 20 23 27
Gate Sale Only Earlise® (Rivedel) R 28/11-08/12   icon-orange icon-orange icon-orange icon-orange                                                    
icon-green Sonnet® R 20/12-30/12                icon-orange icon-orange icon-orange icon-orange icon-orange                                      
  Stella NR 31/12-10/01                         icon-orange icon-orange icon-orange icon-orange                              
  Lapins NR 16/01-26/01                                 icon-orange icon-orange icon-orange icon-orange icon-orange                    
  Skeena® (13S4348) R 19/01-29/01                                     icon-orange icon-orange icon-orange icon-orange                  
icon-green Sweetheart® R 23/01-02/02                                       icon-orange icon-orange icon-orange icon-orange                
  Romance® (Molmac) R 24/01-03/02                                       icon-orange icon-orange icon-orange icon-orange                
  Staccato® (13S2009) R 31/01-10/02                                           icon-orange icon-orange icon-orange icon-orange            
                                                                   


The icon-green indicates our most popular variety

Delivery and delivery charges

Prices for goods and services stated on our website are in the destination currency and inclusive of any applicable delivery charges, duty or tax unless otherwise stated.

We only deliver to New Zealand and New South Wales (Australia) urban street addresses. The cost of delivery is included in your purchase price, we do not add-on hidden costs such as packaging and handling.

Shipping is calculated once you have entered your KGS REQUIRED.

We will use all reasonable endeavors to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.

Please provide a non-rural delivery address.

For Australian customers we strongly recommend that you register for the Australia Post MyPost service (www.auspost.com.au/mypost). This will allow you to receive notifications around your parcel location and delivery day, as well as provide instructions as to where to leave your item if you’re not going to be home on the day – or redirect this to another address.

For New Zealand customers you are able to take control over delivery preferences by clicking the tracking information provided to you via email.

Box Sizes

We have two set boxes available 2kg and 12kg boxes.  For Corporate customers we also have discounted voucher gift cards, please inquire for pricing.

Note that our minimum order is 2kg per customer. 
When selecting the quantity for your order all orders will be placed in the box size closest to the amount of Cherries (Kg) you select. 
i.e. When you order 2kg you will receive a single 2kg box, should you order 4kg you will receive two 2kg boxes.

Unfortunately we are unable to take special requests on box size preferences such as a 12kg order will default to six 2kg boxes in a single 12kg outer rather than requesting for us to send two 5kg and one 2kg.

Pricing

All prices are in the delivery destination currency (NZD or AUD) and are inclusive of any Goods and Services Tax ("GST") and are inclusive of duty or other delivery charges unless stated to be otherwise. All prices are correct when published. We reserve the right to alter prices at any time.  All credit card fee's are inclusive in the original price, there are no additional or hidden fees.

Details showing total price will be emailed to you at the email address you supply when you place your order. You are responsible for ensuring that your contact details are correct.

Payment options

We accept credit cards online and offer payment via Bank Deposit for corporate customers only.

Credit cards are processed in line with your order details.

Once complete please ensure you click "Confirm Order" before closing the order form.  You will receive an order confirmation email and "Thank you" page once your order has been successfully placed.

We accept the following credit cards:

Visa, MasterCard

You will not be charged additional fees to process your credit card, we ensure this payment option is free as the most suitable and convenient option for our valued customers.

Credit Card Security

All payments are processed via a state of the art secure payment system to ensure high levels of payment security and are subject to our terms and conditions, all customers are protected by our privacy policy.

Delivery times

Delivery time to you will be overnight during a business day, we do not deliver on weekends, should you place your order on Friday, the earliest we can arrange delivery will be Tuesday morning or maximum 2 business days from placement of your order

Dispatch is completed subject to availability, this means the operational capacity of CourierPost - our priority partner or total volume of fruit being ready to pick.

To track an order please see information contained in your order confirmation that you would have received via email.  You will receive track and trace information to your email once your order has been dispatched.

Please do not contact couriers until you have given them reasonable time to deliver, that is 11am the day of your preferred delivery date. The exception is pre-Christmas whereby couriers are overwhelmed and in some cases can deliver late afternoon.

How to contact us

We have a dedicated customer service team to reply to your emails, please email info@bigcherries.co.nz 

Due to the interest and popularity of our product we can exceed 5,000 emails per week but we will en-devour to get an answer back to you as soon as possible.